Shipping and returns information

At Cyclonecrafter, we want your experience to be as smooth and enjoyable as your journaling journey. Here you'll find all the details about our shipping processes and our straightforward returns policy, designed to give you peace of mind with every purchase.

Frequently asked questions about shipping and returns

We're dedicated to providing great quality journaling packs and a hassle-free experience. Below are some common questions about getting your order to you and what to do if you need to make a return or exchange. We are confident you will find the quality to be outstanding, and we want you to be completely satisfied.

How long does delivery usually take?
Once you've ordered your lovely journaling packs, they typically arrive within 5 to 7 days.

Are there any shipping fees, or is delivery free?
A shipping fee of $12.00 applies across New Zealand. Please let us know if you live in a rural area, as it may cost a bit more.

What if I am not stoked with my journaling pack and want to return or swap it?
We are happy to swap your journaling pack or even make a return if you are not completely satisfied.

How do I contact you about a return or exchange?
Please get in touch with us directly via [[email]] or [[phonenumber]] to discuss your return or exchange. We're here to help!

Do you offer international shipping?
Currently, we only ship within New Zealand. We hope to expand our shipping options in the future!

Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number via email to monitor its journey.

Your satisfaction is our priority

We are committed to ensuring you love your Cyclonecrafter journaling packs. If you have any further questions about shipping or returns, please don't hesitate to reach out. We're here to make your creative journey wonderful.